If you are unsatisfied with your lingerie please contact info@onyxintimates.com.au. Items must be returned within 7 days of receiving to action a refund, exchange or gift card. Garments may be denied consideration after this time frame. Please ensure all tags are attached. 

We are unable to accept any garments that have been worn or returned in a soiled condition. We reserve the right to refuse a return if the merchandise does not meet our standards.

All returns shipping costs are the responsibility of the customer unless the item is deemed as faulty excluding all Australian online orders. ONYX INTIMATES ship worldwide.

Our lingerie is ethically handmade in Melbourne, Australia.